People Need to Know at Any Given Moment if They are Communicating in a Way That Takes Them to a Positive Resolution or if They are Leading in a Way that Makes Things Fall Apart.

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Problem Solving Strategies

You have a leader Rob in Europe who is not performing to your standards. It appears that he works in one direction and then seems to switch and work in another direction. He reports to the SR VP at corporate in the United States but since that corporate leader is not over in Europe you have asked the Leader in England to jump in and assist. And since you realize Rob is floundering a bit, you have asked the other ELT members to jump in when they are in Europe to “straighten him out”. It has been 6 months and [...]

Having you ever been presenting an idea and you suddenly get peppered with questions that feel like the person is saying “this won’t work?”

Frustrating, isn’t it? For most leaders this is the time when their face shuts down, they drop their head or cross their arms, take a deep breath and then talk to the person like they are an obstacle or that they are not so bright.Yes, there are some people who naturally always look for the flaws. But more likely what the questions mean is that a person is trying to marry what you are saying with what they believe they know (these are the stories in their Hippocampus). The only way to effectively help them change their mind is to [...]

How many times have you been in a meeting where a person came believing they already knew what needed to be done EVEN though they did not fully understand what the issue really was?

Your brain is designed to protect you. This causes it to think of problems only in relation to you and not the bigger picture. In order to truly grasp what is the problem you need to be able to open your mind, become quiet, and see how pieces fit together. Think of the Apollo 13 movie when the leader dumped on a table the pieces of what Apollo 13 had on board and told his team “you have to figure out a solution using only the pieces they have up on the shuttle.” This action caused them to challenge traditionally [...]

How Can I Remain Positive When I Encounter People Who Say, “We can’t do that”?

When people say “We can't do that,” it usually means you've run into a barrier of some sort. Your job is to find out what they are trying to protect. If they are Connectors, what they may really be saying is, "We've tried that before and we didn't have great results, so why will it work this time?" Or they may be trying to tell you, "I'm not comfortable with change, so show me how this change can be done effectively." If the person is an Analyzer, they may be asking you to give them more facts that support what you are [...]

Problem Solving Tips

When you think of how to “grow through what you go through” it is really about pausing, reflecting, learning, and then applying what you learn to get different results. When you read this article I will tell you the number two step is the most important. It is the one most leaders squeeze because of the drive and need to get to a solution. Next time you hit a problem make sure your team STOPS and stays on step two until you completely understand the problem you are solving. Click Here to Know More If you want help [...]

How Can I Deal With People Who Come to a Meeting with a Set Idea and Won’t Open Up?

I'm going to make the assumption here that what you are really talking about is people who come into a meeting with a closed mind.  The easiest way to open a person's mind is to figure out why they closed it in the first place. Most people will only open their mind if you can show them how they will gain rather than lose. Here is the easiest way to do this:  Quickly figure out the communication style of the individual. Is he a Connector, Networker, Producer, or Analyzer? You can also open your meeting by using an example [...]

How Do You Know If You Have Been Clear?

Developing clear goals and guidelines is something I find many leaders miss on. Although I will tell you they all 100% believe they were clear. So how do you know if you have been clear? Test by making sure- Do I have any vague language?Things like “soon, end of week, coming up” are all slightly vague as for you “end of week” may mean Friday morning while for someone else it may mean Sunday night. Do I make references to things without explaining?Statements like “we will run this like we did the Plexon case” may seem concrete but are still [...]

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