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How To Create Positive Energy That Drives Productivity: Leadership Development Solutions

Infection.  It is a word that we dread when we think about disease but change a few letters and suddenly the word infectious inspires happiness, good will and abundance. In 2011 make positive energy infectious in your office.  We have actually done studies and found that FOCUSED positive energy can drive your office productivity up by 25%!  Imagine what you could do if you had back 25% of your TIME! Negative energy drains the office- I have actually seen one individual drive a department from $100 million in revenue down to $10 million in less than three years. You can't [...]

How To Use Active Listening To Hear What Is Meant

Have you ever had someone tell you what needs to be done only to find out later that what they meant and what you heard were not the same thing? This listening but not hearing phenomenon happens more frequently than you think. The reason it happens is your brain is designed to protect you. So the entire time someone is talking with you, your brain is trying to figure out what they mean, why they want it and how it fits with what else is on your plate.  While all of those thoughts are going on, your brain is also [...]

By |June 2nd, 2010|Categories: Blog|Comments Off on How To Use Active Listening To Hear What Is Meant

Simplicity & Significance-How to Say More With Less

It was the opening statement for the financial discussion. People were used to complex figures done in sequential order while every person rolled their eyes, yawned and got lost. Heidi opened with “What you do not measure you cannot understand. And what you don’t understand you cannot change. So I am here today to make sense of the numbers so you can measure and change what needs to be changed.” The entire executive board perked up. Heidi then proceeded with laser like focus to hone in to certain numbers and explain what they meant and what decisions needed to be [...]

By |January 23rd, 2010|Categories: Blog|Comments Off on Simplicity & Significance-How to Say More With Less

What is in a Word?

If I said, “I would get right back to you” when are you thinking I will get back to you? When I ask groups this question, the answers range from a low of 15 minutes to a high of within the week. Imagine how you would feel if you think it means “15 minutes” and I think it is “within the week.” You can see the confusion, anger, frustration, and stress that could cause us each time I tell you I will get right back to you. In business there are what I call “vague terms.” These are words [...]

By |February 2nd, 2010|Categories: Blog|Comments Off on What is in a Word?

Credible Candid Communication

At 2 PM today I did the unthinkable. I had promised my daughter I would go to school at 12:45 PM and be her “show and tell.” She had proudly practiced how she would share in Spanish, “yo tengo un Mama.” And that she would say I had a shirt in “azul” and a blazer that was “negro.” Oops. As the horrible lump settled in my stomach I knew I had to run to her school and somehow make it up. Of course she forgave me. The kids told me that she had told the class “I have to wait [...]

By |September 1st, 2010|Categories: Blog|Comments Off on Credible Candid Communication

Am I Communicating With Respect? 10 Steps To Communicating Respectfully

In order to improve communication with others you need to make sure you are always conveying that you respect them as a person. Sadly, I must say I often see this trait missing especially between employees and managers. Here is a quick test that will help you know if you always convey that you respect the other person. Give yourself a point for all the ones you do consistently. You bring pen and paper to meetings and take notes to show your interest and the importance of what is being said.   You respond to all phone calls and emails [...]

By |October 1st, 2010|Categories: Blog|Comments Off on Am I Communicating With Respect? 10 Steps To Communicating Respectfully

Are We All Turning Into Dug the Dog in UP?

As I watched the movie UP, I got a kick out of the dog, Dug. Dug could speak but his flaw was that in the middle of a conversation with you, if a squirrel darted in his line of sight, he completely forgot what he was saying to you.  So the conversation would go something like this, “Hi, I am Dug. I love to play… Squirrel!…Hi, I am Dug, I love to play”.  Literally the dog could not remember what he had been just talking about. Well the scary thing is the new report on how the internet is affecting [...]

By |August 21st, 2010|Categories: Blog|Comments Off on Are We All Turning Into Dug the Dog in UP?

Are Presentations About Sharing Information?

Almost 90% of all people we poll say a presentation is about sharing information. The reality is that a presentation is never about just sharing information! If you believe the presentation is about sharing information you have a tendency to just dump data and information on people and assume they will be able to decipher it and take action. This is why so many presentations and with people saying, “Great information I'll get back to you on it.” What they are literally telling you is, "I am not sure how to process, digest, absorb, and react to this information." In [...]

By |July 1st, 2010|Categories: Blog|Comments Off on Are Presentations About Sharing Information?

Are You Using the 7 Cardinal Rules To Turn the Media to Friend versus Foe?

Tom got the call to be the spokesperson for a crisis his company was facing. Tom felt he was prepared and ready to handle the situation. The reporter spent an hour talking with Tom. At the beginning of the conversation Tom was nervous so he shifted feet, looked down, and did some heavy breathing as he talked. At one point he relaxed and the reporter asked him a questioning statement, “Tom, looking back on this, it sounds like your company has a process to handle this so it shouldn’t happen?” Tom replied, “Well…yes, we do have a process but in [...]

By |September 20th, 2010|Categories: Blog|Comments Off on Are You Using the 7 Cardinal Rules To Turn the Media to Friend versus Foe?

Want to Influence More Sales?

Imagine ending with your largest sales year ever.  What would that feel like?  What would it do to your life? If you want to make this year your best year ever, there are a few things you need to do.  In this blog I am going to address the complex sale as most of our clients tend to have a product or service that requires a more lengthy sales process, a shattering of past beliefs, and a desire for the client to see you as a trusted partner, not a vendor. The more complex your sale is the more the [...]

By |January 21st, 2013|Categories: Blog|Tags: , |0 Comments

Presentation Skills Tip #7: Why Scripting Turns Your Brain To Mush

Here is Presentation Skills Tip #7 in the strategic presentation skills series: Have you ever gotten ready to do a big presentation and you script it all out? What happens that makes that NOT work? When you script something out your brain literally “reads” it in your mind before you say it.  So if you hit a wrong word your brain “freezes” on you and it can take a long while to get back on track. For your audience scripting can make you seem flat because your voice may become more stagnate or you can seem unauthentic because you seem [...]

By |January 18th, 2013|Categories: Blog|Tags: |0 Comments

The Best Ways Leaders Can Influence Others in the Workplace

Remember as a child when you ran out of the house in the middle of winter and your parents yelled out, "Put your hat on!" Of course, I was one of those children that was wrapped so tight with a scarf around my forehead, mouth and nose so all you saw was a slit of eyes and puff ball coming at you.  My Mom was going to make sure ALL the heat stayed in!! I remember hearing over and over the fact that you lose 70% of your heat from the top of your head so you need to keep it covered.  [...]

By |January 28th, 2013|Categories: Blog|Tags: , |0 Comments

Beliefs That Block When Dealing With Coflict!

The majority of people handle conflict poorly. This stems from three fundamental beliefs that block you in handling conflict. In conflict you must get the person to see and, best case scenario, agree with your side in order to resolve the conflict. You must get the person to understand where they are wrong and you are right. All conflict needs to be resolved so we are at peace as a team. For more details on these three beliefs that block click here to view Anne Warfield’s article Three Beliefs That Block Your Effectiveness With Conflict. Learn more about strategic communication [...]

By |January 30th, 2013|Categories: Blog|Tags: , |0 Comments

How to Deal With Someone Who Interrupts You During Your Presentation

Here is Tip #5 in our strategic presentation skills series. When a person continually stops you with questions when you are giving a presentation, you can end up losing your pacing and losing the rest of the group. In a large group situation, you want to make the questioner as comfortable as possible while you keep the pace for the rest of the group. If you are working with a person one-on-one and you feel they have the brains to capture exactly what you’re saying, but for some reason they don’t understand you, stop and ask the person, “How can [...]

By |January 14th, 2013|Categories: Blog|Tags: |0 Comments

Presentation Skills Tip # 2 – Develop Consistency

Strategic Presentation Skills Here is Presentation Skills Tip number two in our strategic manage your message series: You develop consistency by ensuring that you are clear on what you are speaking about and why it is important to your audience. Once you have this clarity, you will find that your own character and integrity will shine through. This constancy in character, integrity, and body language is what will give all of your presentations the consistency you desire. So how can you develop consistency in presentations to include an entire sales or management team? It actually follows the exact [...]

By |January 7th, 2013|Categories: Blog|Tags: |0 Comments

Presentation Skills Tip #1: What can turn your audience off?

I want you all to sit back, close your eyes and imagine…” Have you ever had a speaker ask you to do that?  I love looking around to see how many people are “peeking” or just looking at their laps. When you ask the audience to shut their eyes you are asking them to have an extreme amount of trust in you.  You better be sure you have earned that trust or you will really put people off.  The other day I ordered a sandwich on French bread. The sandwich man took out the bread, started to cut it and [...]

By |January 4th, 2013|Categories: Blog|Tags: |0 Comments

To Be Influential as a Leader Today You Need …

In 20 years there has been a significant switch in what is considered ESSENTIAL  for a leader to be influential.  Twenty years ago the focus was on helping leaders develop the technical skills they needed to master in order to be a great leader.  It was believed that a great leader led through access to facts and that "soft" skills had a back seat.  In September the Center for Creative Leadership (CCL) conducted a  survey of top leaders around the world and found the opposite to be true today.  Now "soft skills" are the DIFFERENTIATOR between good and great leaders. [...]

By |January 2nd, 2013|Categories: Blog|Tags: , |0 Comments

Presentation Skills Tip # 3 – Eliminate Awkward Pauses

Here is Presentation Skills Tip number three in our strategic manage your message series: I have a friend that had one of his speeches recorded.  When he got it back he was impressed with how smoothly it all went, see he really thought he had conquered the problem and that he spoke that day without any awkward sounds or pauses…. until he got the “out takes”.   The sound company had cut all of his “ahs,” “umms,” and awkward throat clearings and then put them on one video file for him.  It ran for almost 9 minutes straight of those awkward [...]

By |January 9th, 2013|Categories: Blog|Tags: |0 Comments

Presentation Skills Tip # 4 – Body Language

Here is HOT Tip #4 in the strategic presentation skills series -  Make sure your posture and body language enhance your presentation Your posture should convey confidence, poise, and credibility. In order to do this your shoulders should be slightly back, your weight should be evenly distributed between your feet, your legs should be no further apart than your shoulder width, and your hands should be either at your side, at your waist, or one hand at your waist one at your side. Make sure your shoulders are not stiff and square, don’t turtle your head forward, don’t stare or [...]

By |January 11th, 2013|Categories: Blog|Tags: |0 Comments

The Importance of Setting Clear Expectations During Your Presentation

This is presentation skills Tip #6 in the strategic presentation skills series: In order for others to clearly act on what you said they need to clearly understand the “why” of what they are doing.  So be clear about WHY you are presenting and HOW you expect the listener to utilize what you share.  Keep it simple and focused on the audience, not you. For example, there is a big difference in what I will say if I am looking to have you grow sales with new accounts versus if I want you to grow existing accounts.  The activities I [...]

By |January 16th, 2013|Categories: Blog|Tags: , , |0 Comments