For Individual Seminars:
Your seminar spot is considered firm with payment. Cancellations made 60 days in advance will receive a full refund. After 60 days payment is retained and you have the option of sending a substitute or a one-time roll over to another seminar date.
You may return most new, unopened items sold and fulfilled by Impression Management Professionals within 30 days of delivery for a full refund. You will receive your refund usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return. You can create replacement and exchange orders by emailing us at firstname.lastname@example.org. If you received a damaged or defective item, we’ll ship you a replacement of the exact item.