Word Triggers are phrases that can set the other person off because they seem either pushy, domineering, insulting, condescending, or judgmental. Here is just a small sampling of phrases to avoid:

  • “Don’t go there”
  • “Yea, Yea…”
  • “Whatever”
  • “You need to..”
  • “You should…”
  • “You have to..”
  • “But or However”

Want to know why Word Triggers can set the other person off? Join us at our public Outcome Focus® Approach to Managing Your Strategic Message Seminar. Click on the Training tab, Training for Individuals.