The words you choose have a huge impact on whether you open a person’s mind or shut their mind to listening to you.

Naturally, our brain wants to pick defensive words that protect us to tell others how to do things.

Now imagine you are my boss.

If I come in and say, “Hey I have a problem…” where does your mind go?  Most likely the amygdala gets triggered and you listen and high alert. So, you are waiting for the “shoe to drop.”

Now, imagine instead I come in, with the same scenario, but I start with “we have an opportunity I want to run through with you…” Your mind moves to being open and listening to me.

Listen to the word choices you pick and work hard to use open-ended and inviting language with others.

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