You see, over 65%-90% of every conversation is interpreted through body language. We react more to what we think a person meant than to the words that are said. So you need to think about whether your body language matches the words you are saying. If a person tells you “you are doing a great job” with a big smile on their face and a relaxed body, you will probably believe them. On the other hand if a person says “you are doing a great job” and their teeth are gritted, they have a half-smile and a stiff body, you will be confused as to what they really meant after they walk away. Most likely you will feel that you are actually not working up to par, but you will not be sure why.
Body Language Is One Of The Best Communication Tools We Have
Body language is one of the best communication tools we have, yet so few of us ever learn how to read it. Actually only about 4% of the population understands how to read body language. Think about the last messages you received from others that ticked you off. Was it really the words, tone of voice or the body language? By changing our voice tone on certain words or by adjusting our body language we can give a whole different meaning to what we said. Take the statement “I did not tell her to not come to the party.” If you say, “I did not tell her to not come to the party” it insinuates that someone else told her not to come. If you say, “I did not tell her to not come to the party” it insinuates that you may have suggested she not come, but you didn’t tell her not to come. If you say, “I did not tell her to not come to the party” it insinuates that you told someone else not to come to the party. If you say, “I did not tell her to not come to the party” it insinuates that you told her not to come to another event. So you can see that many different interpretations can result based on which word you emphasize.
How to Develop Body Language
As managers, it is imperative that you look at the body language you use and make sure it is congruent with your message. If you shift your eyes and look away a lot, your people will not trust the message being given. If you raise your voice in a question while giving out quotas, it will sound as though you don’t believe they are achievable. I once worked with a manager who had a terrible morale problem in the office. It turns out this manager asked his people what they wanted from him. They requested that he drop in their offices every once in a while and that they schedule regular meetings with him. He was doing both things but the morale got even worse. When I came in to study the situation, I found that his body language was what was causing all the problems. It was very domineering! When he dropped in to people’s offices, he would take up the whole doorway or walk right in and up to their desk and look them in the eye–even if they were on the phone! This was very unnerving to people and definitely sent the message that their space was his space. At the meetings he would sit with his hands behind his head, cross his legs, lean back, and look at the ceiling. This gave the impression that he knew all the answers and frustrated his people. Just by changing these few body signs he was able to change morale.