Six Problem-Solving Mindsets for Very Uncertain Times
Six Problem-Solving Mindsets for Very Uncertain Times
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“Anne, I just implemented this new work recording strategy as we have both union and non-union people. Now we have a worse performance level than we have ever had, why?”
In this instance, the executive solved a symptom- how to manage what people were doing when- and create guidelines around it to track every person’s work. But what happened with it is it brought all employees down to a base level where they were more “rewarded” by slowing down rather than working faster.
You have to make sure you get to the root of a problem rather than the symptom. If you solve a symptom, you create a new problem. In the above scenario, we had to go in, figure out what she was really trying to solve and create a new path to making that happen. We flipped it to bring the slower people up to the speed of the higher workers rather than the other way around.
This fantastic article brings you deeper into how to think clearer. If you want help, give us a call to see exactly how to develop your critical thinking.
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