Have you ever…

  • Had to deliver bad news and want to know how to avoid having people become defensive when you deliver the news?
  • Have you ever tried to recap a conversation only to find the other person becomes angry with you for what seems to be no reason?
  • Have you ever found yourself going from a simple conversation in to an escalated negotiation when you thought you wouldn’t be negotiating at all?

This webinar will help you see what words and phrases automatically trigger a negative brain reaction, why they do and how you can rephrase things to get better results.  We will share with you some clear examples of before and after letters and memos so you can see and feel the difference between Traditional communication and Outcome Thinking.

You will see that even tough news can be delivered so you get a good reaction.