This leads us to the case, though, where a person believes they are an expert but in your eyes they are not. In that situation, what you really want to do is to be able to have them focus on the fact that we can always improve and bring things to the next level. Get them to focus on how true experts are always fine tuning their craft and continuing to practice so they improve. You might use the example of professional athletes and how, even though they know how to bat, they do batting practice over and over so they become more skilled at what they do. And this often means they are getting continued advice on the fundamentals of batting. Tell them that today you are going to cover the fundamentals of ____ and that you want them to use the expertise to challenge themselves.

To learn more on handling interruptions, difficult questions and more take a look at Anne’s book, Outcome Focus® Approach: How to be Become One with Your Audience. Go to the Store tab and click on Books.