Balancing pressures and requests is one of the things I find that Executives really need to master if they are going to be successful. You will always have people that want a piece of you as you move up the ladder so it is best to learn early on how to set boundaries and manage your time or you will quickly go under.
If you believe you are a person who over promises, tries to please others, or has trouble balancing, I recommend you start applying these principles in your personal life. Find out how much stress and anxiety YOU are adding to your life just by not asking clarifying questions to gather more information or not stating clearly when things can be done.
I have often found in high stress periods of my life I am able to actually cut my work hours way back by applying these principles WHILE still getting everyone what they need when they need it.
Make sure you work toward “real” dates and not false ones! Enjoy the gorgeous weather and have a great Month of May.
Oh, and if you want to hear more, we would love you to join us for one of our 2015 Managing Your Strategic Message Sessions.
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Outcome Thinking® Solution
Handling a clients dated request in a timely manner
by Anne Warfield
SITUATION: On Monday, a client calls and asks for a report they would like tomorrow. You know that with the amount of work on your desk, you can’t get it to them until Friday. How do you handle this?
OUTCOME DESIRED: You want the client to be satisfied and not to feel you are brushing them off. You want them to recognize the delay.
OTHER PERSON’S PERSPECTIVE: They need the information right away. They don’t realize how swamped you are. They also want a good working relationship with you. They may also be putting a false “need” date on the request as it is top of their mind not necessarily the time they need it by.
HOW TO HANDLE: “Miranda, I would love to get that report to you. I want to give the report and your account the attention they deserve which currently means I would be able to get it to you this Friday. If Friday is acceptable, I would be able to give it the time it deserves. Would that work for you or is there a specific event coming up that you are wanting the report for that falls before that?”
This way, if Friday is not acceptable, they will share what they need it for and you will be able to partner with them on how to get best them what they need, when they need it without making yourself crazy. Find out if they need this for a specific meeting or discussion as many times an abbreviated version or quick estimate often works for those purposes
About 70% of the time people want things yesterday simply because it occurred to them they should have it. But they don’t really have a specific, immediate need for the material.
Deal of the Month!
Outcome Thinking® Leadership Report
This Special Report is a compilation of some key insights to help you, as a leader, get results without the boxing gloves. Some of the things we share with you include:
How to draw the best out in others.
How does Outcome Thinking® and your brain work together?
Learn to shift your brain to the offense mode.
How to uncover faulty logic.
This report is a perfect complement to your stock of reference materials. Filled with valuable insights, it’s designed to be easy to read and handy on your desk as a quick reference.
Click here to register for the “Successful Communication, Brain Style Analysis” Virtual Training, a 90 minute training session with a personalized Outcome Thinking® Communication Assessment included, that you can now watch anytime that is convenient for you.
Quoteable Quotes
“You will get all you want in life if you help enough other people get what they want.” – Zig Ziglar
How to make a tough decision more easily
As a leader you are constantly being asked to make tough decisions. The following are typical themes I hear when leaders are having to make a tough decision- “I am not sure how Mary will feel about it,” “Tom might take it the wrong way,” “Jim’s a great guy but I am not sure he can lead this group.” – See more at:
I was largely focused on the content of each slide rather than steering the discussion to the most important part of the message. Since learning about Outcome Thinking® I feel better equipped to plan a blueprint for a presentation and steer the audience towards a specific outcome. This program is valuable for employees at all levels in any organization. ”
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