What techniques can assist me in developing a softer, more tactful approach? Use Outcome Thinking®
What techniques can assist me in developing a softer, more tactful approach? Use Outcome Thinking®
Outcome Thinking® is a skill that will help you to be candid and credible in your communication without being judgmental.
First, you want to look at what your beliefs are behind your communication. If you think that your opinion is what matters most, or that you always must be right, your brain will automatically say things in a more accusatory manner. You will find that you are too brash and often offend people (you know this is your style if you hear people joke that they always know where you stand on issues).
Second, you want to find out what the other person is looking for BEFORE you offer your thoughts and opinions. Use clarifying questions to determine this:.
“So, are you telling me…”
“So, your concern is…”
This will help the other person expand on what they are saying without you sounding opinionated or domineering.
Look at what other word choices you use on a daily basis. Saying, “What I want to tell you” has a completely different feel than saying, “What I want to share with you.” Listen to your semantics.
For more depth on this, get your hands on my book, Outcome Thinking®: Getting Results Without the Boxing Gloves which is filled with over 38 examples of how to use Outcome Thinking® with co-workers, employees, managers and family!