If a person asks you an awkward question that you feel does require an answer in front of the audience, first try to clarify the question. You might say to them, “So your concern is…?” Or, “How does that relate to …?” Or, “Are you asking me …?”

With these questions you often find that what you thought they were asking and what they are really asking are two different things.

There are a few exceptions to this, however. To find out about these exceptions you can join us at our public Outcome Focus® Approach to Managing Your Strategic Message Seminar. Click on the Training tab, Training for Individuals.