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Personal Message from Anne Warfield

One week ago we had a large group of leaders in for our Platinum Program. What was amazing was to hear the results they were getting as they applied Outcome Thinking® to how they lead.

One leader shared that she had saved over 5 hours a week just by how she changed how she managed her team through emails. Another leader stated that he was able reduce the number of "meetings" he had with an employee because he was able to shift the person from "tell me what to do" to "here is how I am going to do it" mind frame.

What was most interesting though, was how all the leaders said they have been able to raise execution by SIMPLIFYING their messaging and removing ASSUMPTIONS. In the situation below you will see how simplifying the process to focus more on the why and fool proofing allows you to reduce miscommunication.

PS If you want to find out how to think and speak holistically and strategically join us for our upcoming Managing Your Strategic Message Session for Leaders. Learn More

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Outcome Thinking® Solution

How to manage multiple people involved in a project/deal

by Anne Warfield

We have a large project we are working on that involves many players from different departments. I am running in to a problem where people are going to in between players to find out what they are supposed to do. This is causing miscommunication and lots of time that I have to spend “undoing” the “good” work that others are doing.

What can I do to manage this project so we have less mistakes and communication errors?

People want to do the right thing. In a large project most people will defer, not to the matrix leader, but rather to their own direct leader in order to know what to do. In their mind, their paycheck and performance review comes from that leader, not you.

Also, when people are confused they will do what is easiest for them. The bad thing is that once their mind is made up about something it suddenly becomes “reality” for them. Which means your unraveling becomes that much harder.

You want to make it easy for people to follow the plan and execute on it so that means you need to remove the obstacles.

This is best handled by looking at each of the levels:

1. Level 1:
a. Make sure you let each leader involved know how you will be communicating updates on the project. Make these easy to follow and consistent. So, it might be on Monday you will send a brief update.
b. Talk about how you both will handle if the project work bumps up against other work they are doing. This way when the project bumps up against the person’s other work you and their leader already have a plan on how to handle it.
c. Agree to meet with the leaders quarterly so they can update you on any work that may cause an issue with the project you are working on. This way you have no surprises.

2. Level 2:
a. Share with the larger group the goal of the project and the overview of how it will be accomplished.
b. Share that weekly (pick same day of the week) you will share changes and updates
c. Share with them the agreement you have with their leaders on how to manage any situation where the project hits up against their other work.

Then if you run in to a time the project bumps up against other work you will already have your strategy in place.


Deal of the Month!

Words and Phrases that will make people Stop listening

Outcome Thinking

Have you ever...Had to deliver bad news and want to know how to avoid having people become defensive when you deliver the news?

Have you ever tried to recap a conversation only to find the other person becomes angry with you for what seems to be no reason?

Have you ever found yourself going from a simple conversation in to an escalated negotiation when you thought you wouldn’t be negotiating at all?

This webinar will help you see what words and phrases automatically trigger a negative brain reaction, why they do and how you can rephrase things to get better results. We will share with you some clear examples of before and after letters and memos so you can see and feel the difference between Traditional communication and Outcome Thinking®.

You will see that even tough news can be delivered so you get a good reaction.

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Quotable Quotes

"You cannot be really first-rate at your work if your work is all you are." "

~ Anna Quindlen

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"I wanted to be confident and efficient in my material when I was presenting.

I was pretty quiet and at times too detailed. Lately I attended the Managing Your Message seminar. I learned how to slow the pace of my presentation, to be more efficient and effective in my message. Knowing about Outcome Thinking®, especially with working between different departments and styles, will help anyone’s communication overall essentially giving time back and saving a lot of confusion."

Rhianna Simard, Client Solutions Advisor, Merchants Fleet

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