Ah, this one is a sneaky one. It can be caused by a few things such as…

  1. No consequences if a person doesn’t follow through. Lack of consequences by you as a leader means there is no conviction behind the process. Be committed to any process you set up.
  2. Lack of easy to retain training. When training is too complicated or there are too many steps, people will resort to doing what is easiest for them.
  3. Office values aren’t felt. When an entire team is bound by values they can feel, they will rally to follow through and have each other’s back. I worked with one team that when one of the co-workers got cancer each team member walked in and donated one week of their vacation pay to that person. It gave the cancer person an additional 20 weeks of pay AND they all covered that person’s work without one complaint. That is teamwork.

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