I Will Be Brief-It Is All In The Debrief
Okay, you walk in the room. You think you have the presentation nailed and then nothing. Nothing. You don't hear from the client at all. Or worse yet, in the middle of the presentation you realize something is wrong but you don't know what.
The reality is that no matter how good of a presenter you are there will be times that the presentation won't result in the outcome you were looking for. This could be due to many things-wrong timing, wrong person in room, concept too hard for them to understand, concept doesn't hit a compelling pain for them, you position it in the wrong way, or they simply aren't ready to buy.
What is in your control is something so valuable yet I find that less than 5% of my clients use it at all! Yet it is the one thing that can really help you open the next door.
It is the DEBRIEF. After every meeting, whether it went the way you wanted or not, you should debrief using a fine tuned process. We walk clients through a 7 step process to debrief after their meetings, presentations, and negotiations so they can assure themselves better success next time. My theory is, if you don't learn from your mistakes what is the use in making them? They are a ripe ground to learn, grow, and stretch. Sometimes it is something as small as the word choice you use that throws off the deal. Changing a word from "critical" to "strategic" can sometimes suddenly make what you are saying meaningful to them.
In most companies you don't celebrate the failures and mistakes, only the successes. This means people learn to NOT make mistakes but not to IMPROVE on how they do things. If you are improving you will be making mistakes and correcting as you go. Thus all in your office should be open to DEBRIEF all that you do so you continue to move toward WOW status.
Now you also need to have a formal DEBRIEF for the successes as well. You need to be acutely aware of what drove that success in the first place. If you don't document and analyze it you will learn create a repeatable, scalable process that others can use to ensure consistent results.
Remember 'what you do not measure, you can't understand. And what you can't understand, you can not change." Take action and start learning from mistakes and successes.
As the leading Outcome Strategist, Anne Warfield shows people how to say the right thing at the right time every time. The revolutionary Outcome Focus® Approach shows how to build a candid corporate culture of communication that allows you to lead, present and negotiate transformationally rather than transactionally. When applying Outcome Thinking® our client’s results include sales cycles reducing by 75%, turnover reducing by 30%, silos evaporating, and a 25% savings of time by executives. Find out how you can maximize your corporate culture for greater productivity and results! Contact us at 888-imp-9421, visit www.impressionmanagement.com, or